We send the following emails to the email address you enter at checkout:
- Order ‘Thank You’ email – this email is sent immediately to acknowledge receipt of your order and provide the order reference number.
- Order ‘Confirmation’ email – this email is sent when the retailer(s) confirms that they are able to accept your order and the fulfilment process has begun. You will receive separate confirmations for each part of the order if you have purchased from different retailers within our marketplace.
- Order ‘Shipped’ email – this email is sent when the retailer(s) dispatch your item(s). You will receive separate shipment notifications for each part of the order if you have purchased from different retailers within our marketplace.
- ‘Shipping update’ email – this email contains details of your shipment tracking information. Note it is only sent for orders shipped on a tracked service, you will not receive a shipping update if you opted for a standard service.
Whilst we do have email validation checks in place to limit the likelihood of having accidentally entering invalid/incorrect details at checkout, mistakes are made and if you have not received the first email this may have occurred.
We suggest that you:
- Check your spam or junk folder in your emails.
- Check your Social and Promotions tabs (Gmail only).
- Then add no-reply@fruugo.comto your address book or safe list.
If you still aren’t able to locate the Thank You email:
Please visit our interactive Help Centre (by clicking back a page) and answer some quick questions to get some help from our Customer Services team. Do not attempt to place another order until we help you to conclude that the first order was unsuccessful.